Refund Policy

Our Commitment

We stand behind the quality of our services. If a service fails to deliver what was promised, we will make it right — either by re-processing the order or issuing a full refund to your wallet.

When Refunds Are Issued

A full refund will be issued to your Servidge wallet in the following situations:

  • Order Rejected: Your order was submitted to our provider and rejected as ineligible (e.g. device not supported, carrier not matched).
  • Service Not Delivered: A completed order shows no result after the maximum stated delivery time has elapsed.
  • Incorrect Service: You ordered the wrong service and your order has not yet entered processing — cancel it from your orders page for an automatic refund.
  • Duplicate Order: You placed the same order twice by mistake and neither has entered processing.
  • Provider Outage: An extended provider outage results in your order not being fulfilled within twice the stated delivery time.

When Refunds Are Not Issued

  • The unlock code was delivered correctly but the device has been reported lost or stolen by the carrier — this is a carrier-level block outside our control.
  • The device does not match the IMEI entered at time of order.
  • The order was successfully completed but you changed your mind after delivery.
  • Wallet credits purchased are non-refundable to the original payment method; they may only be used on the platform.

How to Request a Refund

  1. Log in to your account and go to My Orders.
  2. Open the relevant order and use the Cancel Order button if the order is still pending (refund is automatic).
  3. If the order is completed or processing, open a support ticket with your order number and a brief description. Our team will review and process your refund within one business day.

Refund Processing Time

Approved refunds are credited to your Servidge wallet instantly. Wallet credits can be used immediately on any new order. We do not issue refunds to the original payment method (card, PayPal, bank transfer) — all refunds are returned as wallet credit.

Disputes

If you believe a refund has been incorrectly denied, you may escalate by replying to your support ticket and requesting a senior review. We aim to resolve all escalated disputes within 48 hours.

Contact Us

For any refund-related question, open a support ticket or email billing@servidge.com.