Refund Policy

Overview

This Refund Policy explains how refunds are handled for subscriptions, licenses, and other paid services purchased through Servidge ("the Service"). By making a purchase, you agree to the terms outlined in this policy.

Because Servidge provides digital software and cloud-based services, traditional physical returns do not apply. Instead, eligible purchases may qualify for a refund under the conditions described below.

14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee on your first subscription purchase. If you are not satisfied with the Service, you may request a full refund within 14 days of your initial payment, provided that:

• This is your first paid subscription with Servidge
• The refund request is submitted within 14 calendar days of the original purchase date
• You have not previously received a refund from Servidge
• Your account has not been used in violation of our Terms of Service

Refund Eligibility

Refunds may be considered in the following situations:

• Service Unavailability: Extended downtime preventing you from using core features for more than 48 consecutive hours
• Duplicate Charges: Accidental duplicate billing on the same subscription
• Billing Errors: Incorrect charges due to a system or pricing error on our end
• Unauthorized Transactions: Charges made without your authorization (subject to verification)

Non-Refundable Purchases

The following are generally not eligible for refunds:

• Subscription renewals after the 14-day money-back guarantee period
• Add-on services, credits, or features that have already been consumed or activated
• Custom development, onboarding, or professional services once work has begun
• Promotional or discounted plans marked as non-refundable at the time of purchase
• Accounts suspended or terminated due to Terms of Service violations
• Annual plans after 30 days from the purchase date

All fees are non-refundable except as required by applicable law or as explicitly stated in this policy.

How to Request a Refund

To submit a refund request, please follow these steps:

• Step 1: Contact our support team at support@servidge.com with the subject line "Refund Request"
• Step 2: Include your account email, order or transaction ID, and date of purchase
• Step 3: Provide a brief explanation of why you are requesting a refund
• Step 4: Allow up to 5 business days for our team to review and respond to your request

We may ask for additional information to verify your identity and process your request. Approved refunds will be issued to the original payment method used at checkout.

Refund Processing Time

Once a refund is approved, processing times depend on your payment method:

• Credit/Debit Cards: 5–10 business days to appear on your statement
• PayPal: 3–5 business days
• Bank Transfers: 7–14 business days depending on your bank

You will receive an email confirmation once your refund has been processed. Please note that your financial institution may take additional time to post the credit to your account.

Subscription Cancellations

You may cancel your subscription at any time through your account settings or by contacting support. Upon cancellation:

• Your subscription will remain active until the end of the current billing period
• No further charges will be made after cancellation takes effect
• Cancelling does not automatically entitle you to a refund for the current billing period
• You will retain access to paid features until your subscription expires

To avoid being charged for the next billing cycle, please cancel at least 24 hours before your renewal date.

Partial Refunds

In certain circumstances, we may offer a partial refund at our discretion:

• Pro-rated refunds for annual plans cancelled within the first 30 days due to documented service issues
• Partial credits for unused portions of prepaid services in exceptional cases
• Adjustments for billing errors that do not warrant a full refund

Chargebacks and Disputes

If you have a billing concern, we encourage you to contact us at support@servidge.com before initiating a chargeback with your bank or payment provider. We are committed to resolving issues fairly and promptly.

Filing a chargeback without first contacting us may result in immediate suspension of your account while the dispute is investigated. Servidge reserves the right to contest chargebacks that we believe are unwarranted.

Enterprise and Custom Plans

Refund terms for enterprise, reseller, and custom agreements may differ from this policy and are governed by the specific contract or agreement signed between you and Servidge. Please refer to your agreement or contact your account manager for details.

Updates to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the Service after changes are posted constitutes acceptance of the revised policy. We encourage you to review this page periodically.