Privacy Policy

Introduction

Welcome to Servidge. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website or use our software services.

This privacy policy applies to this website, our software applications, and all services provided by Servidge. By using our Service, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Account Information: Name, email address, password, and profile picture
• Contact Information: Phone number, mailing address
• Payment Information: Billing address, payment method details (processed securely through third-party providers)
• Communication Data: Messages, support inquiries, feedback
• Social Media: Information when you connect social media accounts

Non-Personal Information

We automatically collect certain technical information when you use our Service:

• Browser type and version
• Operating system
• Device information (type, model, unique identifiers)
• IP address
• Pages visited and time spent on pages
• Referring website
• Usage patterns and analytics data

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your activities on our Service:

• Essential Cookies: Required for the Service to function properly
• Analytics Cookies: Help us understand how users interact with our Service
• Functionality Cookies: Remember your preferences and settings
• Advertising Cookies: Used to deliver relevant advertisements

You can manage cookie preferences through your browser settings. Disabling cookies may affect your ability to use certain features of our Service.

How We Use Your Information

We use the collected information for various purposes:

• Service Delivery: To provide, maintain, and improve our Service
• Account Management: To create and manage your account
• Communication: To send updates, security alerts, and support messages
• Analytics: To analyze usage patterns and improve user experience
• Security: To detect, prevent, and address technical issues and fraudulent activity
• Personalization: To customize your experience based on your preferences
• Marketing: To send promotional communications (with your consent)
• Legal Compliance: To comply with legal obligations and enforce our terms

Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With third-party companies who perform services on our behalf (payment processing, hosting, analytics)
• Business Transfers: In connection with any merger, sale of company assets, or acquisition
• Legal Requirements: When required by law or to protect our rights
• With Your Consent: When you explicitly consent to sharing

We do not sell your personal information to third parties for their marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• Encryption: Data is encrypted in transit and at rest using industry-standard protocols
• Access Control: Strict access controls and authentication systems
• Regular Audits: Regular security assessments and vulnerability testing
• Secure Facilities: Data stored in secure, SOC 2 compliant data centers
• Payment Security: Payment processing through PCI DSS compliant providers

Despite our efforts, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:

• While your account is active
• As required to comply with legal obligations
• To resolve disputes and enforce our agreements
• After account termination, until deletion per our retention policies

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access and Portability: Request a copy of your personal data in a structured, machine-readable format
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal retention requirements)
• Opt-Out: Opt-out of marketing communications and certain data collection

To exercise these rights, please contact us at privacy@servidge.com. We will respond to your request within 30 days.

Third-Party Services

Our Service may contain links to third-party websites or integrate with third-party services:

• Payment Processors: Stripe, PayPal for secure payment processing
• Analytics: Google Analytics for usage insights
• Cloud Services: AWS, Google Cloud for hosting and storage
• Communication: Email providers for transactional messages

These third parties have their own privacy policies. We encourage you to review their policies as we are not responsible for their practices.

Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it immediately. Parents and guardians should monitor their children's use of our Service.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws, including GDPR and other data protection regulations.

Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.